We deliver within 3–5 business days. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

We're so sorry if that happens! Send us a photo of the damaged item within 48 hours of delivery and we'll send you a free replacement or issue a full refund — no questions asked.

We currently ship across the United States and Canada. Enter your address at checkout to confirm delivery availability in your area.

Once your order is shipped, you'll receive a confirmation email with your tracking number. You can use it to track your package directly on our website or the carrier's site.

We process orders quickly! If you need to cancel or make changes, please contact us within 12 hours of placing your order and we'll do our best to help.

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact our support team to start a return — we'll make it easy for you.

We're so sorry if that happens! Send us a photo of the damaged item within 48 hours of delivery and we'll send you a free replacement or issue a full refund — no questions asked.

Absolutely! Pawlenzo carries a carefully selected range of premium products for both dogs and cats — from accessories and toys to comfort and care essentials.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and other secure payment options available at checkout.

100% yes. Our store uses SSL encryption and secure payment gateways. Your personal and payment information is always fully protected.

We're here to help! Reach out to us via our Contact page or email and we'll get back to you within 24 hours on business days.